The Daily Grind: What MMO company has given you good customer service?

customernoservice The Daily Grind: What MMO company has given you good customer service?

So, a couple of Lord of the Rings Online’s Inn League deeds are broken, which is unfortunate because the main reason I showed up for this year’s Summer Festival was to the finish the Inn League stuff on my newest character.

I submitted a customer service ticket and after having it closed with no action because I was offline (Turbine CSRs can’t email, I guess?), I opened another one and remained online for a couple of hours so that I could be told that there is nothing to be done about broken deeds.

All of this is a long-winded way of saying that I find Turbine’s customer service off-putting. It’s also a prelude to today’s Daily Grind question. What MMO company has given you good customer service, and what was the circumstance?

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Final Fantasy XI previews Alluvion Skirmishes

ffxi alluvion epl 723 Final Fantasy XI previews Alluvion Skirmishes

Alluvion Skirmishes are the next evolution of skirmish battles for Final Fantasy XI players, pitting adventurers against a changing layout and shifting foes. Why would you take it on? Well, for a chance at great items and shields, naturally. Did you really expect otherwise? And, you know, for content that accommodates a variety of different party sizes and roles, that’s nice too.

Players can take on Alluvion Skirmishes solo or in groups containing up to six players; Alter Egos are usable to fill out a party’s ranks. The NPC Oston will assemble a special statue called a eudamon for players who can then enter through the pre-existing Augural Conveyers, with Rala Waterways and Cirdas Caverns being the first pair to function with Alluvion Skirmishes. For more details on time limits and inscribing shields with Arcane Glyptics, take a look at the full preview on the official site.

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The Stream Team: Returning to Aurin roots in WildStar

ws+7 22 14 The Stream Team: Returning to Aurin roots in WildStar

Even though she was even closer than ever to her ultimate goal of housing in WildStar, Massively’s MJ just couldn’t take it anymore! She had to start over so she could choose the Aurin starting area instead. The more she leveled, the more it nagged at her that she abandoned her own people to hang out with those humans. So she’s gone back to make it all right. Join us live at 7:30 p.m. to see if the switch was worth it!

Game: WildStar
Host: MJ Guthrie
Date: Tuesday, July 22nd, 2014
Time: 7:30 p.m. EDT

Enjoy our Stream Team video below.

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Global Chat: Doom and WAAAGH!

global Global Chat: Doom and WAAAGH!

It’s time for our second edition of Global Chat, the column that scours the blogosphere (or blogorama if you prefer) for engaging insights, intelligent essays, and whoopie cushion goofiness. We had a good response to our first column, so I’m glad you all want to hear more about what bloggers are saying regarding MMOs!

In this week’s edition, we’ll look at Warhammer Online’s fatal flaw, adventure through Neverwinter’s foundry missions, and speculate on the status of a certain Norrathian sandpark. Remember that it’s not all doom and WAAAGH! in this community; it’s excitement and cherished outings as well!

MAP Global Chat: Doom and WAAAGH!

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The WoW Insider Show Goes Live

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Valve scrapped an MMORPG at the dawn of the genre

Image1 Valve scrapped an MMORPG at the dawn of the genre

Did you know that Valve was once hard at work on a third-person MMORPG called Prospero? Alas, the studio scrapped the project around 1997 in favor of a little tiny game called Half-Life, which “absorbed” the developers working on the MMO.

Website Valve Time has dipped into the mysterious history of the game, said to be a “moody, literary” science-fantasy epic influenced by Myst with its focus on story and exploration. Though Prospero was canceled, some of its groundbreaking social and map features were eventually realized in Steam and Portal.

The video also includes some wonderfully dated screenshots and quotes from developers who worked on the title.

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